单位名称：微软（中国）有限公司

专业要求：仪器科学类、信息安全类、自动化类、计算机类、电气类、电子类、软件工程类、微纳电子学类

学历要求：不限

应聘方式：joinms@microsoft.com

截止时间：2015-06-07

联系方式：

岗位介绍：

微软亚太区全球技术支持中心(APGC CSS)为个人用户、开发者、IT专业人员、合作伙伴及企业级用户提供覆盖上百个微软产品的全方位、多元化服务和技术支持，拥有微软各个领域的专家级工程师，是微软在亚洲地区最高技术水平团队之一.中心拥有来自14个不同国家和地区的员工超过900人，分布在亚洲的13个城市中, 总部位于上海。更多信息，请访问：http://www.microsoft.com/china/css

所有工作不满1年的本科生、硕士和博士毕业生，如果你申请微软技术支持工程师(Support Engineer),经过层层选拔，面试成功者将有机会参加MACH项目。

微软技术支持工程师(Support Engineer)主要为微软亚太区企业级客户、合作伙伴，通过电话，邮件，技术论坛，到访等沟通方式，有针对性的对微软核心产品提供系统性的技术诊断及问题解决方案， 协助客户更高效的使用微软产品，提升客户满意度。与美国总部产品组及时反馈客户需求和问题，协助进一步提高产品性能。关于该职位更多信息，请查看Support Engineer的英文职位描述。

MACH 项目(The Microsoft Academy for College Hires )是微软面向全球范围的一项活动，旨在招聘和培养有潜力、有创新意识的毕业生，为市场、销售及客户服务与支持部门输送优秀人才。同时，通过 MACH 项目毕业生能更好、更快地适应工作环境，顺利完成从学生到员工的转变。MACH 项目得奖者将有机会在中国、亚太和美国参加一流的培训，锻炼综合素质。此外，他们还将有机会与微软高层面对面，以及通过微软丰富的资源和渠道，更好地了解全球商业运作经验。更多信息，请访问: http://careers.microsoft.com/careers/en/gbl/mach.aspx#

Main Responsibilities:

1. Customer Issue Resolution & Responsiveness
- Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.
- Technical support to Microsoft Enterprise Premier Customers across the APGC region.
- Resolve critical issues
- Represent Microsoft and achieve high customer satisfaction.
- Use trace, protocol analysis, and other sophisticated tools to analyze problems.
- Act as the second tier support to take the escalation and solve the customer issue from subsidiary.

2. Effective Communication & Collaboration
- Identify the right resource to collaborate with for tough & political hot problem.
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation and share with the appropriate team members and tech lead as appropriate.

3. Training & Readiness
- Identify current knowledge deficiencies/training needs, as well as potential future needs.
- Make effective technical presentations, both internal and external.
- Provide documentation and mentoring to others within your technical specialty.
- Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.

4. Operational Precision
- Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
- Use appropriate documentation and utilization and / or labor tracking methods to account for time.
- Manage and prioritize your workload while keeping team members and management appropriately informed.
- Participate in ad-hoc projects per management request or business need.

Requirements:

• Graduate before July 2015

Strong verbal English skill. Professional written English skill is required.

• Excellent communication skill and service skill are expected. Have strong capability of handling tough situations.

• Self-motivation, responsible, team work spirit, good cross-team collaboration skill.

• Passionate for technical support and Microsoft technology

• Honest, proactive and willing to help others

• Willing to learn and take challenges

• Familiar with one or more of the following technology areas will be plus:

- Enterprise Network architecture design and implementation

- Operating System knowledge

- Win32 application development (C, C++, C#, .NET, VB.NET, VB, VC++, OLE, COM/DCOM, CORBA, Delphi, c++builder and etc.) and basic computer knowledge (thread, process, data algorithm, etc.)

- Inter/Intranet application development (IIS, IE, ASP, ASP.NET VBscript/Jscript, VJ++, Java, HTML, AJAX, Websphere, Apache)

- E-commerce Application development (SSL, Public-key, Certificate Server, Authenticode, CryptoAPI, Digital Certificates, Kerberos, Smart Cards Technologies)

- Database knowledge

企业介绍：

微软（Microsoft），是一家总部位于美国的跨国电脑科技公司，是世界PC（Personal Computer，个人计算机）机软件开发的先导，由比尔·盖茨与保罗·艾伦创办于1975年，公司总部设立在华盛顿州的雷德蒙德市（Redmond，邻近西雅图）。以研发、制造、授权和提供广泛的电脑软件服务业务为主。最为著名和畅销的产品为Microsoft Windows操作系统和Microsoft Office系列软件。目前是全球最大的电脑软件提供商

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