谱瑞利软件技术服务（上海）有限公司招聘信息
单位名称：谱瑞利软件技术服务（上海）有限公司
专业要求：不限
学历要求：不限
应聘方式：fz@primexm.com, https://primexm.cn/
截止时间：2017-12-31
联系方式：Fiona Zhu、+44 203 598 2585、fz@primexm.com
岗位介绍：
ServiceDeskAnalyst
服务台工程师
Location: Shanghai, China .
地点：中国-上海
Job Description
岗位描述
The Service Desk Analyst is responsible for providing first line support to PrimeXM’s clients. The Service Desk Analyst will be the initial point of contact for all incidents and requests that come through via telephone, email or the Service Desk portal.
服务台分析员负责为客户提供一线的技术支持。通过电话、电子邮件或服务台端口等及时跟进来电客户的需求和意见。
Responsibilities include responding to and logging all requests and incidents. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing the Knowledge Base, and escalating support requests to the relevant technical support team if needed.
负责接受客户咨询并记录。通过收集客户通话中的信息，访问信息库，并在需要时及时向相关技术团队请求技术支持。
Main Responsibilities
主要职责
• Maintain a solid understanding of PrimeXM's offering, forthcoming releases, and the client's setups.
充分了解公司提供的产品，即将发布的新产品及客户的操作手册。
• Addresses and resolves basic incidents and requests; log all incidents and requests; engages other service desk resources to resolve incidents that are beyond the scope of their responsibility.
处理并解决基本的事件和客户需求；负责记录所有客户的需求及意见并联系其他部门解决超出其职责范围的事件。
• Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
通过深入了解客户的需求，确保及时有效提供方案或升级客户需求，以专业的态度处理客户问题，以此建立和维持良好的客户关系。
• Follow up with other support staff involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Document resolution and update the Knowledge Base.
及时跟进相关的技术人员确保解决客户问题，按照要求填写相关信息，完成客户的沟通，并实时更新客户数据库。
• Liaising with other departments on behalf clients, and as part of internal projects.
负责联系将客户的反馈反应给相关部门处理。
• Distributing information and requirements from other departments to clients. • Documenting work, updating existing documentation.
汇总相关部门的信息并及时反馈至客户，并记录整理，更新现有文档。
Key Requirements
职位要求
• BSc/BEng in Computer Science, Engineering, Information Technology, Mathematics, Physics or any other relevant field.
计算机科学、工程、信息技术和数学或相关专业的本科及以上学历。
• Fluent written and spoken English, any foreign languages are useful but not necessary.
流利的英语书写和表达能力，有其他外语能力尤佳但非必要。
• Must have aptitude for technical support, project management and consultancy.
必须具备技术支持、项目管理和咨询工作的经验。
• Previous experience preferred but not necessary.
有相关工作经验者优先考虑。
• Ability to grasp technical and financial concepts quickly and provide effective and efficient solutions.
能够快速的掌握技术和金融知识，并为客户提供及时有效的解决方案。
• Must have a keen interest in Financial Markets, any experience is an advantage.
对金融市场有浓厚的兴趣，有相关经验者优先考虑。
• Ability to work with a team of technology specialists, understand technical requirements and manage the configuration of new and complex systems.
与专业的技术团队合作，了解技术需求并管理新型且复杂的系统配置。
• Ability to interact with clients and peers with a flexible and mature attitude to work.
以灵活及专业的态度与客户及同事进行互动。
• Results driven and self-motivated.
结果为导向且自我激励。
• Strong and efficient organisational skills, ability to prioritise different tasks quickly and take responsibility to get things done.
强大而有效的组织技能，能够快速优先处理不同的工作内容并把事情做好。
• A team player with an ability to work with minimum supervision.
具有团队合作精神且有独立工作能力。
• Able to work under pressure and meet tight deadlines.
能适应工作压力并满足紧急的期限要求。
• Spotless record and strong ethos.
没有任何不良记录且有强烈的进取心。
企业介绍：
谱瑞利是全球领先的金融市场技术供应商。拥有全球屈指可数的机构级跨洲基础设施布局的我们，以此打造的超低延时国际资源网络能使客户能轻松连接世界数百家流动性供应商。通过我们首屈一指的交易处理引擎，用户们能获得业内享有盛誉的、可靠的交易体验。
工作地点是： 上海市黄浦区西藏中路336号（近九江路）
官网链接：
英文版： https://primexm.com/
中文版： https://primexm.cn/
我司有着良好的劲升空间以及有竞争力的薪资体系，其中support engineer 职位将会安排员工出差1个月迪拜的带薪内训。
也欢迎广大有能力的同学，通过我司在前程无忧的官网上投递。
现附上我司亚太区总经理Tommy 先生参加B2B金融博览会的专访视频链接：
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